Refund Policy.

We accept return requests under the following conditions:

• The item must be returned within 7 days of delivery
• The product must be unused, unwashed, and in its original packaging
• All tags, labels, and accessories must be intact
• A valid proof of purchase (order confirmation or invoice) must be provided

Items that are damaged, used, or altered after delivery will not be eligible for return.

The following items are not eligible for return or refund:

• Perishable or consumable goods
• Customised or personalised products
• Items purchased during a final sale or clearance event
• Digital products or downloadable content
• Items that have been used, washed, or tampered with

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@jackazon.in with:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

To initiate a return, please follow these steps:

• Email us at support@jackazon.in with your order number and reason for return
• Our team will review your request within 2–3 business days
• If approved, we will share the return shipping address and instructions
• Pack the item securely in its original packaging and ship it back to us
• Share the return tracking details with our team once dispatched

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item sent by us. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit during the return process.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 3–5 business days.

If approved, refunds will be processed to your original payment method:

• Credit / Debit Card: 5–10 business days
• UPI / Net Banking: 3–5 business days
• Razorpay Wallet: 1–3 business days

Processing times may vary depending on your bank or payment provider.

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product. This ensures the fastest processing time and stock availability.

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To cancel an order, contact us immediately at support@jackazon.in with your order number.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed.